Privacy Policy, Cookies Policy and Terms of Use
PRIVACY STATEMENT
This Privacy Policy explains how CAAP SRL, trading as Surfers Bay, collects, uses and protects personal information when you use our website, make a reservation or communicate with us.
By using this website or making a reservation with Surfers Bay, you agree to the practices described in this policy.
Information We Collect
We may collect personal information when you interact with Surfers Bay, including:
• name
• email address
• phone number
• reservation details including stay dates and guest preferences
• communication with our team by email, messaging platforms or website forms
• technical information about your device and website usage
• marketing preferences where you subscribe to updates
Some information is collected directly from you and some is collected automatically through cookies and analytics tools when you visit the website.
Booking and Payment Information
Online reservations are processed through our booking partner Cloudbeds. When you make a booking, you may be redirected to a secure booking page operated by this provider.
Payments are be processed through third-party payment services, including Fygaro Pay by Link or Republic Bank (Barbados) Limited.
How We Use Your Information
Personal information may be used for the following purposes:
• processing and managing reservations
• communicating with guests before, during and after a stay
• responding to enquiries and customer service requests
• managing guest preferences and repeat guest recognition
• improving the performance and functionality of the website
• internal reporting and operational analysis
• sending marketing updates or promotional offers
Guests who make a reservation may be added to our marketing communications list. You may unsubscribe from marketing emails at any time.
Website Analytics and Tracking
Our website uses analytics and advertising technologies including:
• Google Analytics
• Google Tag Manager
• Meta Pixel
• TikTok Pixel
• Google Ads conversion tracking
These tools help us understand how visitors use the website and measure the effectiveness of marketing campaigns.
These technologies may collect technical information such as IP address, browser type, pages visited and time spent on the site.
Cookies and similar technologies are used to support this functionality. Further information is provided in our Cookie Policy.
Guest Communication
Guests may communicate with Surfers Bay through email, messaging services including WhatsApp, SMS messaging or booking platform messaging systems.
These communications may be stored in order to respond to enquiries and manage reservations.
Guest Profiles and Preferences
We may maintain limited guest profile information to improve guest experience. This may include preferences, room notes or prior stay information for returning guests.
Security and CCTV
Surfers Bay uses CCTV cameras in certain public areas of the property for security and safety purposes.
CCTV recordings are retained for a limited period, generally not exceeding 4 weeks, unless required for security investigations or legal purposes.
Information Sharing
Surfers Bay may share personal information with trusted service providers where necessary to operate the business, including:
• reservation and booking systems
• payment processors
• website hosting and analytics providers
• email communication platforms
These providers are required to protect personal information and use it only for the services they provide.
We do not sell personal information to third parties.
International Guests
Surfers Bay welcomes guests from around the world. Personal information may be processed in Barbados or in other jurisdictions where our service providers operate.
Data Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse or disclosure. However no internet transmission can be guaranteed to be completely secure.
Artificial Intelligence Tools
Surfers Bay may use software tools that incorporate artificial intelligence features to assist with administrative tasks, guest communications and operational support.
These tools may help staff draft replies, summarise enquiries or organise information more efficiently. Communications sent to guests are reviewed by our team.
Children
This website is not intended for children under the age of 18. Surfers Bay does not knowingly collect personal information from children.
Your Rights
Depending on your location, you may have the right to:
• request access to personal information we hold about you
• request correction of inaccurate information
• request deletion of personal information where appropriate
• opt out of marketing communications
Requests may be submitted to the contact address below.
Contact
Privacy enquiries or data requests may be sent to:
Policy Updates
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.
Cookie Policy
This Cookie Policy explains how Surfers Bay uses cookies and similar technologies on our website.
What Are Cookies
Cookies are small data files placed on your device when you visit a website. They help websites function properly and provide information about how visitors use the site.
Types of Cookies We Use
Necessary Cookies
These cookies are required for the basic operation of the website. They enable essential functions such as security, navigation and booking functionality.
Analytics Cookies
Analytics cookies help us understand how visitors use our website so we can improve its performance and user experience.
These cookies may be provided by services such as Google Analytics.
Marketing Cookies
Marketing cookies may be used to measure the effectiveness of advertising campaigns and to show relevant advertising to visitors.
These cookies may be provided by advertising platforms such as Meta Pixel, TikTok Pixel or Google advertising services. These tools may collect information about how visitors interact with our website in order to measure performance and improve marketing effectiveness.
Functional Cookies
These cookies enable enhanced features such as embedded content or remembering user preferences.
Managing Cookies
When you first visit our website you will be presented with a cookie consent banner that allows you to accept cookies or manage your preferences.
You may adjust your cookie preferences at any time through the website settings.
Disabling certain cookies may affect the functionality of the website.
Third Party Cookies
Some cookies may be placed by third party services that appear on our website, including booking engines, analytics providers or social media platforms.
Further Information
For more information about how we handle personal information, please refer to our Privacy Policy.
Terms of Website Use
These Terms of Use govern your access to and use of the Surfers Bay website.
By accessing this website you agree to comply with these terms.
Website Information
The information provided on this website is for general information purposes only. While we make reasonable efforts to ensure accuracy, Surfers Bay does not guarantee that all information on the website is complete, current or free from error.
Surfers Bay does not guarantee that the website will always be available, uninterrupted or free from technical errors. Access to the website may be temporarily suspended or restricted for maintenance, updates or technical reasons.
Content may be updated or changed at any time without notice.
Bookings
Accommodation bookings are subject to the Surfers Bay Booking Terms and Conditions available on our website.
Information on this website, including room descriptions, images, pricing and availability, is provided for general information purposes and does not constitute a binding offer. Reservations are confirmed only once a booking confirmation has been issued.
Availability, pricing and booking policies may change from time to time.
Intellectual Property
All content on this website including text, images, branding, graphics and design elements is the property of Surfers Bay or its licensors unless otherwise stated.
Content may not be reproduced, distributed or used without prior written permission.
Third Party Links
This website may contain links to third party websites including booking platforms or service providers.
Reservations may be processed through third party booking platforms. Surfers Bay is not responsible for the operation or privacy practices of external booking systems once you leave our website.
Surfers Bay is not responsible for the content, policies or practices of external websites.
Website Use
You agree not to use this website in a way that:
• violates any applicable law or regulation
• interferes with the operation of the website
• attempts to gain unauthorised access to systems or data
Limitation of Liability
To the maximum extent permitted by law, Surfers Bay will not be liable for any direct or indirect loss arising from the use of this website.
Governing Law
These terms are governed by the laws of Barbados.
Changes to These Terms
Surfers Bay may update these Terms of Use from time to time. Continued use of the website after changes are published constitutes acceptance of the updated terms.
Contact
If you have questions about these Terms of Use, please contact:
Personal information is retained only for as long as necessary to provide our services and comply with legal or operational requirements.